Return & Refund Policy

At Kidankam, we strive to provide quality products and services. If you are not satisfied with your purchase, we are here to help. Please review our Return & Refund Policy for detailed information on returning and refunding your order. 1. Eligibility for Returns You may be eligible to return a product if: - The item is damaged or defective. - The wrong item was delivered. - The product was incomplete (missing parts or accessories). Non-Returnable Items: - Products on clearance or marked as "final sale" are not eligible for return. - Personalized or customized products are non-returnable. - Opened packaging of items that are not defective or damaged may not be eligible for return unless otherwise stated. 2. Return Timeframe You can request a return within 10 days of receiving the product. After 10 days, we will not be able to accept the return request. 3. Condition of Returned Items To be eligible for a return, the product must: - Be unused and in the same condition in which it was received. - Include the original packaging, tags, manuals, and accessories. 4. Refund Method Refunds will be issued through the original payment method used during the purchase or as store credit, as per your preference. Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. Processing Time: Refunds will be processed within 5-7 business days after we receive the returned item. 5. Return Shipping - If the return is due to a damaged or defective product, or an incorrect item received, Kidankam will cover the return shipping costs. - For all other return reasons (e.g., change of mind), the customer will bear the cost of return shipping. - Return labels will be provided for convenience where applicable. 6. Exchange Policy We do not offer direct exchanges at this time. If you wish to exchange a product, please return the original item and place a new order for the replacement. 7. Damaged or Defective Products If your item arrives damaged or defective: - Contact our customer service team within 48 hours of receiving the product. - Provide photos of the damage or defect, along with your order details. - We will arrange for a replacement or issue a refund based on your preference. 8. Sale Items Items purchased on sale are eligible for refunds only if they are damaged, defective, or incorrect. Sale items are otherwise non-returnable. 9. How to Initiate a Return To initiate a return, please follow these steps: 1. Go to your order on our website and submit the return request through your account. 2. Contact our customer service team at contact@kidankam.com with your order number and reason for return if further assistance is needed. 3. Our delivery partner will collect the product based on the request received through your account on our website. 10. Customer Support If you have any questions or need further assistance regarding returns or refunds, please contact our customer service team at: - Email: contact@kidankam.com - Hours of Operation: Monday to Friday, 09:00 AM to 06:00 PM Kidankam reserves the right to amend this policy at any time. Changes will be effective immediately upon posting on our website.